VOIP Engineer

Murray, UT

ABOUT VLCM

VLCM (pronounced val-com) is shaping the future of Enterprise technology partners. We are an IT solution provider for cybersecurity, data center infrastructure, networking, cloud, VOIP, end-user computing, audio-visual, physical security, cabling, and internet services. VLCM provides comprehensive IT solutions and services for the most complex IT environments and services organizations across the United States from all verticals and sizes. VLCM 'Gets IT Right' by partnering with various technology partners and employing the best employee talent in the industry.

Our collaborative team includes brilliant and driven people with diverse interests. As a Utah Business and Salt Lake Tribune Best Place to Work Winner, we pride ourselves on being family-friendly, striking a healthy work-life balance, and promoting an open and supportive working environment. With our dedication to Getting IT Right, cultivating lifelong customers, and caring for our entire VLCM team, we are poised to continue our growth this year and beyond.

JOB DESCRIPTION

The VOIP Engineer will be responsible for the design, implementation, and management of Voice over Internet Protocol (VOIP) systems and networks to ensure seamless, high-quality communication within our organization and for our clients. The ideal candidate will have a strong background in telecommunications, IP networking, and troubleshooting VOIP technologies. Experience with Mitel, ShoreTel or Cisco is preferred. Candidate will have a minimum of 5 years of installation experience of VOIP products and solutions. Knowledge of Cloud based telephony solutions is also desired.

WHAT YOU'LL GET TO DO

• Design, configure, and deploy VOIP infrastructure solutions to support the organization's communication needs.
• Manage and maintain existing VOIP systems, including upgrades, patches, and routine maintenance.
• Diagnose, troubleshoot, and resolve VOIP-related issues across a variety of hardware and software platforms.
• Integrate VOIP systems with other communication platforms and ensure interoperability with legacy systems.
• Provide documentation, training, and technical support to end-users and other IT staff on VOIP systems.
• Work closely with network engineers, system administrators, and other IT personnel to ensure end-to-end service quality.
• Keep up-to-date with the latest VOIP technologies, industry standards, and best practices to suggest improvements and optimize services.

WHAT WE'RE LOOKING FOR

• Bachelor's degree in Computer Science, Information Technology, Telecommunications or equivalent experience.
• Strong knowledge of IP networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and QoS.
• Hands-on experience with VOIP hardware and software platforms, such as Mitel, ShoreTel Cisco or other enterprise VOIP systems.
• Proficient in network diagnostics and troubleshooting tools.
• Ability to work independently and as part of a team with strong communication and problem-solving skills.

Preferred Skills:

• Experience with unified communication systems and integrations.
• Familiarity with cloud-based VOIP services and platforms.
• Knowledge of scripting and automation for VOIP system maintenance.

WHAT WE OFFER

• A supportive leadership team and culture with a strong focus on enjoying life at work and at home.
• Enjoy nonstop engagement and autonomy to do your job - no micromanaging.
• A fun, creative environment to improve your skills, learn, and have fun.
• We are committed to the health and safety of our people.
• Competitive salary
• Complete benefits package (medical, dental, vision, 401k matching, wellness, etc.)
• Flexible Time Off
• Collaborating with smart coworkers who put customers first.
• No jerks in the building!