PRIMARY FUNCTION

The Service Material/RMA Logistics Planner provides service spare parts inventory analysis and planning for the America's Service Organization. The primary responsibility is to utilize data derived from our ERP systems and other tools to effectively manage Service spare parts inventories and ensure that control mechanisms are optimized providing timely fulfillment corresponding with Service SLA objectives. The position requires planning for new and existing products, allocation process and release strategies, field inventory levels, and RMA process efficiency. This role -will support scheduling and work planning for the Service Repair Center and other activities related to the servicing of customer owned and Lumenis Demo products. This role is also responsible for managing the reverse logistics for RMA material from the field back to the Regional Distribution Center in SLC.

RESPONSIBILITIES

• Gather, analyze and present complex inventory and service performance data in a concise and effective manner.
• Perform inventory planning and fulfillment activity for the America's Service.
• Responsible for allocation control for field service and after-sale orders.
• Monitor safety stock availability and delivery per defined inventory levels and communicates proactive action communiques to avert shortages.
• Alert downstream constituents when material availability may not meet requirements.
• Track and analyze spare part consumption trends and SLA performance.
• Primary Service Point of Contact for Comm. Center, Field Service, and GSO.
• Track RMA levels and metrics.
• Facilitate activity necessary to improve RMA recovery
• Will interface with Service and Operations teams and Management.
• Directly participates in the development and execution of Service inventory management initiatives.
• Take initiative to investigate performance, assess risk, evaluate solutions, and recommend improvement opportunities
• Process development, continuous improvement background, (Lean, 5S)

QUALIFICATIONS

• ERP Experience, SAP, Oracle, or similar required.
• CRM Experience, Sales Force, Service Max a plus.
• Minimum 3 years of qualified experience preferably with Global Service background.
• Must be customer oriented with excellent communication and interpersonal skills.
• Decisive, organized and flexible

The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, or sexual orientation.