Are you passionate about leading teams, optimizing processes, and enhancing customer experiences? Do you have the skills to analyze data, unify teams, and drive progress? If so, isolved Talent Acquisition, based in Sandy, UT, is looking for you! We are hiring a full-time, fully remote Customer Support Manager to oversee our customer experience teams while enjoying the following:

• A competitive salary of $50,000 - $53,000 per year
• Flexible time off (FTO)
• 4.5-day workweek schedule
• A 401(k)
• Flexible spending accounts (FSAs)
• Medical, dental, vision, life, and other insurance options
• A robust referral program
• Ability to work from home
• Down-to-earth, casual environment with a positive, team-oriented culture

GET TO KNOW US:

At isolved Talent Acquisition, we're not just a company-we're a driving force in hiring innovation. As part of isolved, a trusted leader in human capital management (HCM), we offer a seamless hiring-to-retention experience that helps businesses attract, hire, and retain top talent effectively. We provide companies with the flexibility to access a standalone talent acquisition solution or a fully integrated HCM platform that connects hiring, HR, payroll, and benefits into one powerful system-isolved People Cloud™.

But beyond technology, we're a people-first company! Our "Win As One" motto isn't just a saying-it's how we operate. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, as customers will only love a company if the employees love it first. That's why we foster a culture rooted in performance, teamwork, integrity, and an experience-centric focus where our employees are empowered to be the heroes our clients need. When you join isolved Talent Acquisition, you're stepping into a company that invests in your growth and champions your success, because when our employees win, we all win. Join us as we continue to lead the way in transforming the future of hiring!

LEARN ABOUT YOUR DAY AS OUR REMOTE CUSTOMER SUPPORT MANAGER:

Our full-time schedule offers flexibility with two options: a standard schedule from Monday to Friday, 8:00 am to 5:00 pm, or a 4.5 workweek.

• Option 1: Monday to Thursday, 7:00 am to 5:00 pm, and Friday, 8:00 am to 12:00 pm
• Option 2: Monday to Thursday, 8:00 am to 6:00 pm, and Friday, 8:00 am to 12:00 pm

As our remote Customer Support Manager, you are the driving force behind the success of our customer experience teams. Your day starts by reviewing key performance metrics and ensuring our client-facing and applicant-facing support teams are meeting service level agreements (SLAs). You lead daily team check-ins, identifying areas for improvement and celebrating wins. Throughout the day, you collaborate with leadership to optimize processes, conduct quality assurance reviews, and mentor team members to elevate performance. You're also the go-to problem solver, assisting support teams in navigating complex customer issues, ensuring seamless handoffs between implementation and fulfillment teams, and developing strategies to enhance customer interactions. Whether it's analyzing trends, improving workflows, or driving team morale, you're the heartbeat of our customer experience operations-ensuring consistency, efficiency, and excellence every step of the way.

CHECK OUT THE REQUIREMENTS BELOW:

• High school diploma or equivalent
• 1+ years of leadership and customer support experience
• Change management experience, ensuring adoption of new processes
• Ability to analyze and integrate hard data into platforms to extract insights and the team's performance
• Ability to make decisions with confidence and explain processes further
• Strong de-escalation skills
• Excellent written and verbal communication skills
• Great multitasking and task management abilities
• Highly logical and analytical with great problem-solving abilities

Ready for the opportunity to lead, grow, and make a difference as our remote Customer Support Manager? Apply now with our initial 3-minute, mobile-friendly application!