We Are

Thermon Canada Inc. is a World leader in Process heating systems. We are currently experiencing rapid growth due to global expansion.

We design and manufacture heating and filtration systems for the Energy sector primarily Oil, Gas, Nuclear and process heating applications.

Thermon has an established record of innovation and excellence. We recognize this is only possible with the hard work and dedication of our employees. We strive to maintain a dynamic and diverse workforce.

We offer environments where collaboration, mentoring and professional growth are encouraged. Ideal candidates for our team will recognize the value of being a part of an organization that not only provides a competitive wage but that also promises a great career.

The Role

The Order Management Coordinator is responsible for direct contact with customers, managing customer order process from order receipt to shipping and follow up. This role will be required to take ownership of order management including meeting customer requests, receiving and entering orders, identifying and resolving order or delivery issues in order to meet customers' needs.

What You Will Do

• ERP & Data management for all incoming orders.
• Initiate, control and maintain all sales orders.
• Maintain Order Entry, Customer Drawing approval, ERP Data maintenance and all customer communication related to on time delivery
• Respond to customer inquiries via phone and/or email regarding order status, ship dates, or customer documentation needs
• Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for improving the customer experience.

To be successful in this role you will possess

• Able to perform in a high-volume, results-focused work environment.
• Able to prioritize workload and handle multiple tasks simultaneously.
• Able to quickly learn technical concepts and product applications.
• Able to use Microsoft Windows 7, Outlook, Word and Excel
• Able to work effectively with minimal direct supervision (i.e. self-motivated).
• Knowledge of ISO quality systems.
• Superior analytical problem solving skills.
• Superior attention to detail and quality.
• Superior interpersonal skills.
• Superior verbal and written English communication skills.
• Strong project management skills

Knowledge and Experience:

• Post-secondary technical diploma or degree; and/or
• Customer Service or Order Management experience
• Working knowledge of ERP systems preferably Microsoft AX

When applying please submit your resume referencing this job post.

We wish to thank all applicants for their interest, however, only those invited for an interview will be contacted.

Recruiters need not to inquire as a retained search firm in engaged.

https://www.thermon.com/us/careers