CMT is seeking a Candidate to dispatch 40+ Technicians/Inspectors Employees for fieldwork throughout the Arizona area. The position is located in Phoenix, AZ.

Successful Candidate will operate computer-aided communications and dispatching system for technicians & inspectors, process and transmit schedules and instruction information, according to schedules and work orders received from customers, co-ordinate activities of technicians, Inspectors, and equipment, Act as liaison between customers and technicians & inspectors, Maintain dispatched work records, and follow-up on issues with dispatch orders.

Dispatcher Specific Skills Required:

• Knowledge & experience in dispatch management service software
• Ability to handle and manage large volumes of calls daily
• Essential Skills: Windows, General office equipment, Electronic Mail, Word processing software, Excel Spreadsheet software, Database software, customer service, oral and written communication, problem-solving, decision making, critical thinking, planning, and organization, dependable

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail, quick thinking, good time management, good organizational skills, and team player.

Responsibilities:

• Receive requests for service from customers and record all details in an accurate manner
• Direct and control the activities of the technical staff on a day-to-day basis
• Provide assistance and support to the Technicians in the field
• Follow up on outstanding issues on jobs daily
• Organize the driver's daily activities, based on the needs and requests received. Adjust as required.

Job Qualifications:

Education: Completion of high school or Equivalent

Experience: Dispatch experience is a plus but will train.

Languages: Speak English, Read English, Write English

Other Qualifications:

• Strong multi-tasking ability
• Excellent customer service and general communication skills
• Ability to manage admin support
• Ability to work well under pressure
• Very organized, good at managing paper flow and all related administrative requirements of the position

CMT offers an excellent compensation and benefits package including medical, dental, vision, insurance, and paid holidays.

CMT is an Equal Opportunity Employer. An Equal Opportunity Employer of individuals with disabilities, and all qualified applicants will receive consideration for employment without regard to their protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.