BACKGROUND: Since 1952, Beacon Group has been creating opportunities for people with disabilities across Southern Arizona, Phoenix and beyond. As a registered 501(c)(3) non-profit, Beacon serves over 1,700 people with disabilities each year. Beacon provides job training and placement, supported and center-based employment, and day treatment programs to assist the more than two-thirds of working-age people with disabilities who do not have a job. As a Beacon employee, you can be a part of delivering our mission and improving the lives of people with disabilities.

Quality Assurance General

• Participate in implementing the Beacon Group Quality Management System.
• Inspect work in progress to assure it meets job specifications.
• Conduct audits of production, programs and services to ensure quality at the direction of the Manager of Quality, Risk, and Compliance
• Communicate to Department Supervisor reasons for rejection(s).
• Communicate to Production Manager/Custodial Manager any rejections that may result in production delays and/or affect deadlines.
• Assure Q.A. is complete according to contract priorities.
• Maintain statistics on effectiveness of Q.A. program as directed.
• Make recommendations for improvement of Q.A. program as needed.
• Make recommendations for any improvements of any and all quality assurance policies and procedures.
• Maintain revisions in Q.A. Manuals.
• Train Q.A. substitutes in Q.A. requirements and systems.
• Communicate to Department Manager any contract discrepancies, deviations or substitutions.

Quality Assurance Custodial (if applicable)

• Perform Custodial quality inspections using web-based applications
• Provide summary reports of inspection results using web-based applications
• Attend Custodial Management Review Board Meetings
• Audit Hazard Communication Standard compliance in the field.
• Perform Job Safety Analyses as needed.
• Communicate to Department Supervisor reasons for rejection(s).
• Assist in CIMS recertification process
• Respond to and investigate customer complaints and train staff on corrective and preventive actions.
• Verify QC inspections performed by site staff

Quality Assurance Production (if applicable)

• Inspect production for final quality assurance specifications.
• Follow sampling plan directed by Manager of Quality, Risk, and Compliance
• Sign off on Invoice/Inspection Form(s) to indicate acceptance or rejection.
• Re-inspect after any rejections per sampling plan directed by Manager of Quality, Risk, and Compliance.
• Assure all postal forms are correct and complete.
• Inspect all metered materials.
• Assure jobs are properly packaged, tagged, and marked for delivery.
• Inspect and approve production samples before the materials go to the floor when directed.
• Assure completed forms are returned to Production Manager and/or Warehouse Manager to assure jobs are shipped out in a timely manner per due dates.

Quality Assurance Miscellaneous (if applicable)

• Conduct internal audits and inspections of Production, Billing and Finance, Rehabilitation Services, CWT, Custodial, Fulfillment Services, and Beacon Secure programs and services to ensure quality at the direction of the Manager of Quality, Risk, and Compliance
• Develop, maintain and update SDS binders.
• Help develop and maintain various policies and requirement checklists for customers and contracts.

Miscellaneous

• Attend General Staff, Production, and Custodial meetings and other meetings and in-services as required.
• Perform other duties as assigned.
• Attend training(s) as required

Beacon Vehicle

• Ensure that routine maintenance is performed and that vehicle is in safe running order.
• Ensure the Vehicle inspection as outlined in the Beacon Driver's manual is being completed. Report any problems immediately to Lead Program Manager and/or Fleet Department when needed.
• Ensure that vehicle mileage forms are being completed on a daily basis.
• Ensure that Job Coaches are maintaining a clean vehicle, which includes cleaning the inside and outside on a regular basis
• Operate vehicle in a safe manner and in compliance with local and state laws.
• Ensure all passengers wear seat belts.
• Report and record accidents in a timely manner to Lead Program Manager.
• Ensure that the Job Coaches know the location of first aid kit, fire extinguisher, personal protection kit and roadside triangles.
• Ensure fire extinguishers are being checked and tags initialed monthly

Safety

• Follow all safety policies and procedures.
• Attend training and yearly review on the OSHA Bloodborne Pathogens Standard and Beacon's Exposure Control Policy and Hazard Communication Program. Understand and follow all safety standards.
• Report any potentially dangerous situations to supervisor and Human Resources. Take steps necessary to protect clients and staff until the situation is corrected.
• Reinforce safe practices to clients, and other staff.
• Attend Safety training(s) as required
• In the event of an industrial accident or illness, in conjunction with supervisor, complete an accident investigation and report to Human Resources.

Essentials Functions

• Ability to lift and carry up to 25 pounds unassisted
• Ability to push and pull up to 25 pounds
• Ability to research using the Internet
• Ability to conduct audits and inspections
• Ability to work weekends and evenings
• Ability to work independently
• Ability to work effectively with computers and smartphones
• Ability to visually inspect work for quality control and quality assurance.
• Ability to communicate effectively
• Ability to follow instructions
• Ability to work effectively with staff, clients, customers, and the public
• Ability to use judgment
• Ability to meet deadlines
• Ability to travel independently to various sites
• Provide proof of good driving. ServiceArizona / MVD Now
• Have a valid Arizona Driver's License and pass the Beacon driving test

Qualifications:

• High school diploma or its equivalent.
• Excellent attention to detail.
• Knowledge of Standard Operating Procedures, inspection processes, and data collection.
• Experience working with people with disabilities or related course work is considered an asset.
• Knowledge of Quality Management Systems is preferred.
• Six months experience in quality control / quality assurance program is preferred.
• Must be able to obtain government clearances for facility access. (job specific)
• Excellent organizational skills.
• Proficient in Word, Excel, and Outlook is preferred.
• Experience generating charts, graphs, and reports based on qualitative and quantitative data is preferred.
• Experience in custodial and/or quality assurance is preferred.