OVERALL RESPONSIBILITIES:

The Operations Manager maintains high quality services and products offered to guests through management of engineering, housekeeping, reservations, guest registration, and telephone services in order to maintain established operational standards and maximize hotel profits. Motivate subordinates to achieve the highest level of room sales at the highest possible rate. Assure that all areas of the hotel under his/her purview (Front Desk, all hotel public areas, guest rooms, laundry, maintenance area, maid closets, etc.) meet established building cleanliness and repair standards established in QA inspection scores. Assure that associates in Front Desk, Engineering and Housekeeping departments always project a positive and professional image.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directly supervises the Front Desk and Housekeeping staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Assures maximum guest service through training, including but not limited to: hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
• Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Participates in preparation of the hotel's annual budget.
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

POSITION REQUIREMENTS:

• Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.