Job Title: Member Consultant I

Location: Sandy Office (8765 South State Street)

Status: Full Time (FT)

Position Purpose

Responsible for providing an OUTSTANDING member phone experience. Responsible for handling calls in a prompt and courteous manner with a focus on providing a solution to member needs. Acts as a liaison between members and other departments to insure quick and easy resolutions to member questions and problems regarding accounts, payments, products, and services. Responsible for resolving credit and debit card issues for members and updating appropriate systems. Acts as a resource for other employees to help them meet member needs and provide an OUTSTANDING member experience. Strengthens the relationship with members by cross-selling additional products and services.

Essential Duties, Skills & Abilities

• Exhibit outstanding member services skills by applying Granite Credit Union Service Commitments and Core Values.
• Receives member telephone questions and concerns in a professional manner. Uses problem solving skills to create an outstanding member phone experience.
• Communicates with other departments to insure prompt resolution of member inquiries.
• Uses a wide base of Credit Union knowledge to meet member needs promptly and accurately.

• Performs basic maintenance functions on accounts. Maintains accurate records and reports.

• Maintains and projects the Credit Union's professional reputation.

• Provides basic information to members on accounts, orders, payments, products, and services.
• Provides general information to customers on Credit Union policies, procedures, and programs.
• Actively and professionally builds relationships by cross selling Credit Union products and services.

• Completes research and resolves documentation errors or discrepancies.
• Attend meetings as required.
• Basic computer operating skills such as email, Microsoft Office, etc.

Experience Required Knowledge and Skills

At least one year of customer service experience.

Six months to one year of financial institution experience.

Excellent communication and public relations skills.

Ability to work well under pressure.

Education

High School Diploma or equivalent

Granite Federal Credit Union is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations to the application and/or interview process will be provided to individuals with disabilities. Minorities and women are encouraged to apply.

March 5, 2020