Job Title: Mountain Camp Cafe Seasonal Manager (Age 21+)

Department: F&B

Reports To: Director of Dining

Rate of Pay: $24.00/hr

Shift: Full-time Seasonal position

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status: Non-Exempt/Hourly

SUMMARY

Oversee all aspects of the Mountain Camp Cafe operations, exhibiting exceptional leadership skills to foster a culture of excellence, collaboration, and accountability. Embody the role as a hospitality leader and direct the Mountain Camp Café to service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, train, and manage Employees on assigned shifts.
• Ensure compliance with all rules, regulations, and procedures.
• Accurately document incidents involving guests or Employees.
• Inspect Employee uniforms, cleanliness, and identification.
• Conduct daily line-ups and communicate new procedures.
• Maintain a safe work environment and promote teamwork.
• Provide courteous service to vendors, guests, and Employees.
• Handle guest inquiries, complaints, and initiate service recovery.
• Order and serve food and beverages, ensuring quality.
• Manage payment transactions and maintain knowledge of the Point of Sale system.
• Perform side work, bus tables, and reset them promptly.
• Stay informed about resort events and hours of operation.
• Participate in profit and loss meetings, reporting on financials.
• Submit required paperwork to HR on time.
• Submit orders to vendors regularly, routinely check inventory & ensure costs are managed.

PRODUCT QUALITY

• Consistently prepare beverages to company standards.
• Adhere to recipes and maintain top product presentation.
• Educate guests on products and services.

ALCOHOLIC BEVERAGES

• Understand and comply with all laws regarding alcohol service.
• Serve alcohol responsibly and communicate beverage knowledge to guests.
• Complete paperwork for bar transfers and inventory.
• Interview, hire, train, and manage Employee performance, ensuring compliance with company policies.

QUALIFICATIONS

• High school diploma or GED.
• 2 years of related experience or equivalent education/experience.
• Obtain valid food handler's permit and Tips & Sips alcohol permit within 30 days of hire.
• Pass UDABC background check and submit fingerprints for liquor license.
• Must have a clean and clear driving record and be capable of operating a Sundance vehicle.
• Must be 21 years or older.
• Able to lift 25 lbs regularly and 50 lbs occasionally. Able to stand, walk, and perform physical tasks.

OTHER DUTIES

• Clean and maintain work areas, keeping them in good repair.
• Stock supplies and maintain a safe, sanitary workplace.

SUPERVISORY RESPONSIBILITIES

• Interview, hire, train, and manage staff performance.
• Handle employee issues, including discipline and recognition.

Complete related paperwork and submit it to HR promptly

WORK ENVIRONMENT

• Regular exposure to wet/humid conditions and occasional loud noise.
• Exposure to fumes and airborne particles.

BENEFITS

• Employee discounts on dining and resort amenities.
• Training and development for career growth.
• Supportive team environment.
• Season Pass.