Job Title: The Mountain Camp Cafe Supervisor (Age 21+)

Department: F&B

Reports To: Mountain Camp Cafe Seasonal Manager

Rate of Pay: $18.00/hr +Tips

Shift: Part-time Seasonal position

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status: Non-Exempt/Hourly

SUMMARY

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at the Mountain Camp Café.

Major Duties:

• Supervise, train, and direct employees during assigned shifts.
• Ensure compliance with company rules and procedures.
• Document incidents involving guests or employees accurately.
• Inspect employee appearance and hygiene.
• Hold daily briefings to update staff on procedures.
• Maintain a safe and positive work environment, promoting teamwork.
• Provide courteous service to guests, vendors, and employees.
• Address guest complaints and handle service recovery as needed.
• Serve food and beverages, following menu knowledge and handling orders via the Point of Sale system.
• Assist guests with inquiries, reservations, and ensure a cheerful disposition.
• Perform daily side work and assist with other duties as assigned.
• Handle cash transactions following department policies.
• Bus and reset tables efficiently.
• Stay updated on resort events and hours of operation.

Product Quality:

• Consistently prepare beverages to company standards.
• Adhere to recipes and maintain top product presentation.
• Educate guests on products and services.

Alcoholic Beverages:

• Understand and comply with Utah alcohol laws.
• Serve alcohol responsibly and complete necessary paperwork.
• Communicate beverage options knowledgeably to guests and staff.

Other Duties:

• Clean and maintain work areas, keeping them in good repair.
• Stock supplies and maintain a safe, sanitary workplace.

Supervisory Responsibilities:

• Interview, hire, train, and manage staff performance.
• Handle employee issues, including discipline and recognition.
• Complete related paperwork and submit it to HR promptly.

Qualifications:

• High school diploma or GED.
• 1-2 years of related experience or equivalent education/experience.
• Food handler's permit and Tips & Sips alcohol service permit required within 30 days of hire.
• Must pass a UDABC background check.
• Must have a clean and clear driving record and capable of driving a Sundance vehicle.

BENEFITS:

• Employee discounts on dining and resort amenities
• Season Pass