Job Title: BELLPERSON

Rate of Pay: $14.00/Hour + service charges

Shift: Variable shifts based on occupancy levels

Coverage required 6:30 am – 1:00 am (Shifts are 9 hours each)

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

FLSA Status: Non-Exempt/Hourly

Age requirement: Must be 25 years or older

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly greets and thanks each guest.
• Provides a professional welcome to guests arriving to the front desk.
• Ensures the Bell stand, Sundance vehicles, and guest reception area are clean and organized.
• Introduces guests to the Front Desk Agent or Concierge as needed.
• Provides a personalized in-room check in service to acclimate the guest to the property.
• Carries luggage for guests and places on the luggage rack in the lodging unit.
• Responds promptly to shuttle requests and deliveries.
• Provides safe transportation for lodging guests utilizing the on-property shuttle service.
• If certified, provides safe and timely transportation to and from the airport.
• Follows protocol on entering an occupied room.
• Delivers room service in a timely manner confirming the items ordered.
• Resolves any errors in room service quickly.
• Provides room tours to prospective clients and guests.
• Complies with Sundance's no-idling policy.
• Provides exceptional guest service at all times.
• Is very friendly, positive, and professional.
• Assists other departments as needed with transporting goods on and sometimes off property.
• Cleans and maintains the interior and exterior of Sundance-issued vehicles.
• Documents vehicle inspections in the log book.
• Immediately reports accidents to Safety.
• Effectively communicate exceptional Sundance knowledge to staff and guests.
• Demonstrates exceptional interpersonal and customer service skills.
• Must have a valid driver's license in good standing based on the requirements of the Sundance's Insurance Policy.
• Thrives in a fast pace or leisure working environment and effectively manages multiple tasks and competing deadlines.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience. Computer proficiency and resort experience preferred.
• Ability to operate 2-way radio for communication with staff. Some computer experience is helpful.
• Must have a current valid U.S. driver's license with fewer than two moving violations within the last two years and/or in good standing based on the requirements of the Sundance's Insurance Policy if over 25 years of age
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and use hands to finger, handle, or feel. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, and distance vision.
• Must be 25 years of age or older

BENEFITS

• Employee discounts on dining and resort amenities.
• Training and development opportunities to enhance your skills and career growth.
• Supportive team environment focused on collaboration and personal development.
• Active Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.