About Us:

Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.

Our Impact:

ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates.

JOB SUMMARY

Provides support to end users for computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves technical problems with some complexity. Responds to telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Researches and resolves routine technical problems.
• Walk employees through the problem-solving process.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Follow up and update employees on the status of solutions.

ESSENTIAL EDUCATION, WORK EXPERIENCE, JOB SKILLS

• Classes, Associates degree, or technical certification in IT or related field.
• 2-4 years of general work experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Solid understanding of how to research troubleshooting technical issues.
• Ability to diagnose and resolve basic technical issues
• Good communication skills, written and verbal.
• Customer-oriented and cool-tempered