The Sales Coordinator provides administrative support to the Sales department as well as maintaining
hotel room inventory and group blocks.
What you will be doing:
▪ Attends daily sales huddles and weekly sales meetings; additionally may be asked to participate in
hotel stand ups and front desk meetings.
▪ Prepares and executes amenities.
▪ Reviews and balances house inventory.
▪ Reviews inventory for sell-through availability.
▪ Creates manual wholesale reservations.
▪ Updates wholesale rates on portal and closes out dates where room type inventory is limited.
▪ Provides administrative support to the Sales team.
▪ Maintains accurate records of sales activities and customer information.
▪ Coordinates with clients to gather information and update them on the status of their groups.
▪ Ensures timely delivery of information to clients and follows up on any issues that may arise.
▪ Collaborates with other departments such as Front Desk, Housekeeping, and Maintenance, to ensure
a smooth sales process.
▪ Attend sales-related events to represent the company and promote hotel amenities and services as
requested; such as customer appointment calls, sales blitz and tradeshows.
▪ Conducts market research and gather information on competitors and industry trends.
▪ Creates welcome letters for arriving VIPs and corporate accounts.
▪ Pulls daily guest ledger to identify corporate rate codes.
▪ Communicates and assigns rooms for Site and Events occurring at hotel to all departments.
▪ Reviews group pick-up report and releases rooms past cut-off date.
▪ Organizes group resumes for packet to be completed by Wednesday morning each week.
▪ Verifies that groups going to the master have sufficient funds to cover stay.
▪ Assists in building group blocks in Delphi.
▪ Creates group and/or package links as required.
▪ Answers phone calls and group inquiries.
▪ Performs site tours.
Lodging Dynamics Job Description | Revised: 4/18/2025
▪ Creates contracts and proposals.
▪ Emails rooming lists to clients.
▪ When applicable, assists Sales team with prospecting and gathering contact lists.
▪ Performs shop calls as requested.
▪ Schedules and attends off-property site tours.
▪ Prepares invoices for prepayment groups.
▪ Updates forecasted and blocked rooms in Delphi after group cut-off date.
▪ Enters group pick-up into Delphi after group departure.
▪ Audits group blocks regularly to ensure accuracy.
▪ Collects advance deposits.
▪ Processes cancellations.
▪ Reviews group billing after group departure.
▪ Prepares "Thank You" letters.
▪ Attendance is a key component of this position.
▪ Maintains a professional appearance in accordance with Company standards; wears the appropriate
uniform or attire.
▪ Maintains open and effective communication with team members and management.
▪ Attends and participates in team meetings.
▪ Adheres to established safety and emergency procedures and protocols, this includes Company,
federal, and state specific regulations and guidelines.
▪ Completes all required Company training/compliance courses as assigned.
▪ Adheres to Company standards and maintains compliance with all policies and procedures.
▪ Performs other related duties and responsibilities as assigned.
Education:
▪ High school diploma or equivalent.
Skills & Abilities:
▪ Customer service skills.
▪ Able to maintain a positive and professional working environment.
Lodging Dynamics Job Description | Revised: 4/18/2025
▪ Fosters a culture of excellence.
▪ Attention to detail.
▪ Analytical and problem-solving skills.
▪ Able to maintain composure and objectivity under pressure.
▪ Proficient in Google Docs/Microsoft Word.
▪ Proficient in Google Sheets/Microsoft Excel.
▪ Basic knowledge of Google Slides/Microsoft PowerPoint.
▪ Basic math skills.
▪ Performs well with frequent interruptions and/or distractions.
▪ Able to communicate appropriately and effectively with all levels of management and external
stakeholders.
▪ Ability to effectively listen, understand, and resolve challenges and concerns from management,
team members, and guests.
▪ Knowledge of key industry trends, regulations, and the current industry landscape.
▪ Able to engage diplomatically and effectively with third party operators and owners, empathizing, and
reacting appropriately to partner feedback and helping resolve issues where necessary.
▪ Ability to adjust effectively to evolving work environments and shifting customer (internal/external)
requirements.
▪ Able to maintain a positive and professional working environment.
▪ Fosters a culture of excellence.
▪ Able to work effectively in a culturally diverse environment and support diversity and inclusion within
the organization.
Physical Demands:
▪ Standing: Particularly for sustained periods of time.
▪ Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from
one work site to another often.
▪ Pushing: Using upper extremities to press against something with steady force in order to thrust
forward, downward, or outward.
▪ Lifting: Raising objects from a lower to a higher position or moving objects horizontally from
position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of
upper extremities and back muscles.
▪ Grasping: Applying pressure to an object with the fingers and palm.
▪ Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which
they must convey detailed or important spoken instructions to other workers accurately, loudly, or
quickly.
▪ Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability
to receive detailed information through oral communication, and to make the discriminations in
sound.
▪ Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than
with the whole hand as in handling.
▪ Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
▪ No special visual requirements.
▪ Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing
and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual
inspections.
▪ Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force
frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves
sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally
and all other sedentary criteria are met.
Disclaimer:
This job description provides a general overview of the work performed, including the typical
responsibilities and level of duties associated with this position. It should not be construed as an
exhaustive list of tasks or obligations for any individual team member. This description does not alter the
employment relationship between the Company and its team members.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are
intended to reflect the requirements needed to perform the essential functions of this role effectively.
Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed,
and to make reasonable accommodations to enable qualified team members to fulfill the essential
functions of their roles.
The perks working for us:
How to apply:
Join us! Submit your application online!
Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.
About Lodging Dynamics:
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a
work environment free from discrimination and harassment. All employment decisions are made based
on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin,
age, disability, sexual orientation, gender identity, or any other protected status/characteristic in
accordance with applicable federal, state, and local laws.
