Company Overview:

Civic Systems / Caselle, a Govineer Solutions company is looking for a self-motivated, detailed oriented individual to provide implementation and training services to clients for Civic's financial software designed specifically for municipalities and municipal utilities. Implementation Specialists assist clients by leading them through the implementation process. Independent judgment and discretion are required. Need to be knowledgeable, good problem solver, and passionate about the work you do.

Responsibilities:

In this role, your primary responsibilities will include:

• Setup and configure software to match client's business process.
• Provide conversion services to map and convert data from client's legacy system.
• Implementation follow-up to ensure success for the client after go-live.
• Provide exceptional client service.
• Replicate and document complex customer issues that need to be submitted to development.
• Communicate effectively with external clients and team members.
• Provide onsite or web-based training courses covering any number of software applications, using identified learning objectives and selected instructional methodologies for specified software modules.
• Provide documentation and videos to assist clients with learning the software.
• Provide on-going technical support and solutions to client software problems.
• Understand and diagnose client issues effectively and efficiently.
• Prepare performance and personal development goals with assistance from performance counselor.

Qualifications

• Associates or Bachelor's degree in accounting, information systems, or related field.
• Strong technical and computer skills preferred.
• Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
• Ability to communicate professionally by phone, email, and in-person.
• Analytical and troubleshooting skills.
• Experience with or knowledge of governmental accounting and/or the utility billing process is a plus.
• 3+ years of previous training experience required.
• Highly developed Microsoft Suite skills (Word, Excel) required.
• Exhibit a sense of urgency and commitment to quality and the timely completion of duties.
• Excellent verbal and written communication, presentation and people skills.
• Willing to travel 30%.